Shipping policy

PawMa Shipping Policy

1) Introduction
Thank you for choosing PawMa. We strive to deliver your orders quickly and reliably. Below you’ll find details about our shipping, including processing times, costs and tracking.

2) Order Processing Time
- Orders are processed within 2-3 business days after payment confirmation.
- Please note that some items may have longer processing times due stock, which will be clearly indicated on the product page and in your order confirmation.

3) Methods and Estimated Delivery Times
- Standard Shipping: typically 5-7 business days.

4) Shipping Costs
- Shipping costs are calculated at checkout based on weight, dimensions, and destination.

5) Tracking
- All shipments include a tracking number. You can track your order status on our website and in email.

6) Duties, Taxes, and Fees
- Import duties, taxes, and charges may apply in your country and are the responsibility of the recipient. We’re not responsible for these charges unless otherwise stated.

7) Lost or Damaged Items
- In the rare event that an item is lost or damaged during transit, please contact us within 3 days of the delivery date so we can investigate and arrange a remedy.

8) Returns and Exchanges Related to Shipping
- Returns are handled separately under our Return Policy. Items must be unused and in original packaging. 

9) Contact
- If you have any questions about shipping, please email us at pawma.team@outlook.com.